The best web hosting services meet all four of those criteria. That's a good start, but what if you have an issue that needs immediate attention? Some offer live chat which is better, and others offer phone support which is best. Some say they offer customer service 24/7, but they mean you can email them any time. Uptime of 99.9% or higher: An uptime of 99.9% or higher ensures your site won't go down for more than 20 minutes a month, so you keep losses of readers and sales to a minimum.Ĭustomer support: All services offer some kind of customer support. The best web hosts do this at no extra charge. Security features: Services need to include some basic security features such as SSL certificates, DDoS protections and backups to protect your and your visitor's data. Inclusion of all three plan types allows customers to scale their plan up as their site grows. Hosting plans: We checked to see if the service offered shared, VPS and dedicated hosting plans. You can also check out CNET's 11 things to know about web hosting for more information about these and other features. Here's what we looked for to determine the best web hosting services. While we didn't test the services, we did carefully examine each service's offerings and ranked them according to essential web hosting features. So we looked over the data for 22 web hosting services to make things a little easier on you. The number of web hosting services can be confusing and the choice can be hard. You have to have an idea for what your site should have or be about, and you have to choose a company to house your website. It's also a complicated venture, requiring a lot of decisions. No matter what your reason, starting a website is an exciting process. Maybe you're thinking of starting a side business, or you're one of the millions who recently left a job and want to start your own business.

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